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Testimonials and Privacy Policy

Read what they are saying about us

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TESTIMONIALS

 

 

​"I have been attending Galina's Pilates and Osteopathic clinic both for treatments and pilates classes for roughly 3 years.

Galina is an excellent , intuitive and compassionate practitioner. She gets to the problem immediately and works on it in a way that releases and starts the healing process. She knows exactly how much she can do in one session and sends me away with clear instructions as to what to do at home in order to maximise my treatment. She is a wonderful Osteopath and Pilates teacher.

I have total confidence in her."

 

M Blackheath

 

"In August 2010 I had almost given up the thought of ever being pain free. I had suffered from back pain for a number of years and with prolapsed discs at L4 & L5 the surgery that was being proposed started to seem like the only plausible option.

Whilst I managed the pain using anti-inflammatory and pain killers I considered all the options. Someone mentioned that Pilates can bring some relief for bad backs. I felt like I needed to give this a shot before I gave into surgery.

However I was only expecting to reduce some of the constant pain. What I wasn’t expecting is to have met someone like Galina, whose holistic Osteopathic attitude to her work has transformed my life. This may sound gushy but it’s true.

When I first met Galina my body was very inflexible, rigid and in knots. I moved in a very restricted fashion and was always attempting to avoid pain by moving less and less. Galina my Osteopath has taught me to trust my body and its capabilities; she developed specific pilates exercise programs that suited my needs. She used Osteopathic manipulation and acupuncture to help my body to let go of its tension. The pain relief was incredible week by week I slowly began to feel better. The experience helped my body to find balance and the Pilates has reminded me of the bodies’ potential strength and ability. It also left me feeling so much more confident and the thought that I don’t have to be in pain for the rest of my life is something I am most grateful for.

The funny thing is that in the 18 years before I met Galina I had met lots of professionals: physiotherapist, osteopaths, masseurs, acupuncturists, doctors & surgeons. Some just saw one aspect, some used my reliance on them and others just did their job. The difference with this experience was seeing the whole me and a determined commitment to a solution".

I" will always be very grateful for all the freedom and joy this experience has given me".

L Blackheath



 

"I started coming to see Galina the Osteopath in 2008. I wanted to learn about getting a better posture as my shoulders are quite slumped. What I learned about what so much more: how the body is all connected, how my core affected how I walked, how I walked affected my neck and all via an hourly group class. With everything I learned from Galina's weekly Pilates sessions I became stronger and gained confidence about what I could do with my body. So much so, that in 2009 I completed a marathon - running most of the way!​
I have now completed two marathons, with Pilates being the key part of my training. I've also used Galina as an osteopath during my training - and the advice I've learned in these one-to-one sessions is just as good as the treatment I received. When I've really needed it, I've also had acupuncture - a real achievement for me as I am scared of needles. I would really recommend going to see Galina whatever you want help with. She has an amazingly holistic view of the body and mind and provided you're willing to listen and follow her advice, a better life will certainly follow".

Jennifer Blackheath



​"Albina has been amazing. I first went to Albina for a massage when my son was 4 months old and has had 4 treatments. With pregnancy and carry a baby my body was full of aches and pains but after the wonderful massages my back feels open and many of the aches and pains have subsided. Thank you Albina"
http://www.netmums.com/greenwich/local/view/local-services/complementary-and-alternative-therapies/massage-beauty/view/local-services/complementary-and-alternative-therapies/massage-beauty

C Greenwich

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"I have been going to Pilates Plus+ for a year and it has become an essential part of my fitness routine. I first went to Pilates Plus+ with a recurring back problem. I loved Galina's holistic Osteopathic approach - she treated my back and introduced me to pilates helping me build core strength and prevent future problems. Since I started one-to-one pilates sessions with Galina, I have never looked back. I am stronger and fitter than ever. Galina a brilliant teacher and she is warm and incredibly friendly. Our weekly lessons are a pleasure - I love the exercise and catching up with her. As an Osteopath she is inspirational both in terms of her knowledge and as a person. If you are curious about pilates, just go - you won't be disappointed".

Rowena London

 

​R London

 

"Following 5 visits to Pilates Plus (Galina Bell Osteopath) my back pain and sciatica (caused by a prolapsed disc) is all but vanished. The service has been unparalleled to any other therapy I've received (and I've been trying to sort my back out for over 5 years - so I came with more than a little scepticism). Each step of my recovery has been aided by Galina's ability to tailor my therapy through Osteopathy and acupunture - the biggest difference is the fact that she listens to what both I and my body are saying. If you're willing to put in the hard work and dedication needed to restore your health, I cannot recommend Pilates Plus strongly enough"! 

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J London



"I have had about six of these massage treatments with Albina masseur now and I must say I've noticed a significant improvement in my skin - especially around my eyes and on my forehead where my wrinkles are much smoother. My skin generally looks much more glowing and healthy as a result of the treatments too - although that could partly be due to the wonderful face and scalp massage I get at the same time! Albina is amongst the best massage therapist I've ever hand. I don't know about Albina's hands - I suspect she has healing hands! Highly recommended".

C.London



Find a pilates class in London www.pilatesinlondon.co.uk
Find an osteopath in London for back pain, neck pain

Privacy Policy

Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA. 

1 – Pilates Plus London LTD, based at 109 Humber Road, Blackheath, Greenwich, London. SE3 7LWwhich hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:

2 - Who we are
The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/.The practice may also provide other treatments, about which our staff will be pleased to provide more details.

3 - Personal Data 
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you. 
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopathsmay occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice. 
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses. 
e) Osteopaths’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WordPress.orguses cookies to help Osteopaths to identify and track visitors and their website access preferences. Osteopaths’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Osteopaths’ website.
f) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data. 

4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 - Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care. 

6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 - Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 - Data storage
All Data is held in the United Kingdom. Osteopaths does not store personal data outside the EEA.

10 - Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.


In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.

11 - You can request the following information:

  • Identity and the contact details of the person or organisation (Osteopaths) that has determined how and why to process your data.

  • Contact details of the data protection officer, where applicable.

  • The purpose of the processing as well as the legal basis for processing.

  • If the processing is based on the legitimate interests of Osteopaths and information about these interests.

  • The categories of personal data collected, stored and processed.

  • Recipient(s) or categories of recipients that the data is/will be disclosed to.

  • How long the data will be stored.

  • Details of your rights to correct, erasure, restrict or object to such processing.

  • Information about your right to withdraw consent at any time.

  • How to lodge a complaint with the supervisory authority (ICO).

  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

  • The source of personal data if it wasn’t collected directly from you.

  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
     

12- To access what personal data is held, identification will be required
Osteopaths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be released.All requests should be made to: pilatesplus@hotmail.co.ukor by phoning +44 (020) 8859 9790 or writing to us at the address further below.

13 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Galina Bell, Pilates Plus London Ltd
Telephone: (020) 33055563or email: pilatesplus@hotmail.co.uk

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AFTelephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

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