Privacy Policy
 

Pilates Plus London

Last updated: 09/02/26

Pilates Plus London (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or services.

1. Who We Are

Pilates Plus London provides Pilates, osteopathy and functional medicine services in London, including Greenwich, Blackheath and Westcombe Park.

If you have any questions about this policy, please contact us using the details on our Contact page.

2. Information We Collect

We may collect and process the following personal data:

• Name

• Email address

• Phone number

• Appointment and enquiry details

• Any information you choose to submit via forms on our website

We do not collect sensitive medical information through our website unless you voluntarily provide it.
 

3. How We Collect Your Data

We collect data when you:

• Submit a contact or enquiry form

• Book an appointment

• Communicate with us by email or phone

• Use our website (via cookies and analytics tools)
   

4. How We Use Your Data

We use your data to:

• Respond to enquiries

• Manage appointments and bookings

• Provide our services

• Improve our website and services

• Comply with legal or regulatory obligations

We only process your data where we have a lawful basis to do so.
 

5. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Consent – where you have given clear consent

• Contract – where processing is necessary to provide services

• Legitimate interests – to operate and improve our business

• Legal obligation – where required by law
   

6. Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience and analyse website traffic.

You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).
 

7. Data Storage and Security

Our website is hosted on Wix, which provides secure data storage and encryption.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
 

8. Sharing Your Data

We do not sell or rent your personal data.

We may share data with:

• Website hosting and analytics providers (e.g. Wix)

• Service providers necessary to operate our business

All third parties are required to handle your data in accordance with data protection laws.
 

9. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to meet legal and regulatory requirements.
 

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

To exercise your rights, please contact us.
 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via the details provided on our website.